Give your customers a professional support experience — directly inside WordPress. Tickzo handles ticket creation, replies, priorities, categories, file attachments and email notifications. No external helpdesk software needed, all data stays in your own database.
Track every support request from open to closed. Statuses: Open, Pending, In Progress, Closed. Priority levels Low, Normal and High keep your team focused on what matters.
Organise tickets with unlimited custom categories — e.g. General Support, Technical Issue, Feature Request. Each category gets its own colour for quick visual scanning.
Automatic emails are sent to customers and admins on new tickets and replies. Fully configurable templates — keep everyone in the loop without manual effort.
Customers and staff can attach files to tickets and replies. Supported formats: JPG, PNG, PDF, DOC, DOCX, XLS, XLSX, TXT, ZIP. Secure protected storage with nonce-validated downloads.
Optionally allow non-registered users to submit tickets by providing their name and email. Lower the barrier for customers who don't want to create an account.
Tickets close automatically after configurable inactivity periods — no manual cleanup needed. The built-in cron keeps your queue tidy without any effort.
Upload the plugin via WordPress → Plugins → Add New. Tickzo creates its database tables automatically on activation — no manual setup required.
Set up categories, email templates, file upload limits, auto-close timing and guest access in the Tickzo settings panel — takes about 5 minutes.
Place the shortcode [tickzo_form] on any page for the submission form, and [tickzo_tickets] for the customer ticket overview. That's it — your support system is live.
Tickzo PRO extends the free version with advanced team features, automation, analytics and self-service tools — everything professional support teams need.
Multiple support agents with role-based permissions, ticket assignment and performance tracking.
Private agent-to-agent communication invisible to customers — for team coordination and solution documentation.
Service Level Agreement monitoring with automatic escalation on deadline breach and breach notifications.
Automatically assign tickets to agents via round-robin, category rules or workload balancing.
Fully customisable HTML email templates with dynamic placeholders and a visual editor.
Extend ticket forms with text, number and dropdown fields. Supports conditional logic and mandatory fields.
Pre-written answers for common questions with categorisation and one-click insertion into replies.
Response time analytics, agent performance metrics, ticket trends and CSV/PDF export.
Automatic satisfaction surveys after ticket closure with star ratings and feedback comments.
Self-service FAQ and article system with categories, search and frontend integration.
Professional frontend interface for support agents — no WordPress backend access required.
Link support tickets directly to WooCommerce orders and products — order history visible in the ticket.
Secure checkout via WooCommerce